Return and Cancellation Policy
- Legal Basis
This Return and Cancellation Policy is formulated in accordance with the Consumer Protection Law, the E-Commerce Law, and relevant laws of major countries in Southeast Asia and South America (such as the Brazilian Consumer Protection Law (CDC), the Indonesian E-Commerce Law, etc.), and applies to all goods and services purchased through this website. For cross-border sales, buyers must comply with the applicable laws and regulations of their country/region.
- Order Cancellation Policy
Before order processing: If your order has not been processed or shipped, you can contact us at any time to cancel and refund in full.
Order shipped: If the order has been shipped but you still want to cancel, please apply for a return in accordance with the return process after receiving the goods (return handling fees or shipping fees may apply).
Custom or special orders: Some customized products or specially ordered goods may not support cancellation or refund. Please confirm with us for specific circumstances before placing an order.
- Return Policy
We are committed to providing quality products and services, but if you need to return a product, please follow the rules below:
(1) Return Conditions
You can apply for a return within [number of days] days after receiving the product, provided that:
The product is in its original packaging, unused, undamaged, and has all the accessories.
The return must be accompanied by the original purchase receipt (such as an invoice or order confirmation email).
The product is not customized or special order (customized products are generally not returnable).
Comply with relevant requirements of local consumer protection laws or e-commerce regulations.
Special note for Southeast Asia and South America:
According to the Brazilian Consumer Protection Law, consumers can return products without reason within 7 days of receiving the product.
E-commerce regulations in countries such as Indonesia may require a minimum return period of 14 days.
(2) Return Process
Submit a request: Please contact [Customer Support Contact] and provide the order number and reason for return.
Confirm return eligibility: We will review your return request within **[time] working days**.
Return Shipping: If the return is approved, we will provide a return address and you must return the item within **[fill in time] days**.
Refund Processing: After receiving and inspecting the item, we will process the refund within **[fill in time] working days**. The refund will be returned to your payment account (the specific arrival time depends on the bank or payment platform).
(3) Return Shipping Costs
Returns due to quality issues (such as damage or defects): return shipping costs are borne by us.
Returns due to non-quality issues (such as mistaken purchase, dissatisfaction, etc.): shipping costs are borne by the buyer.
- Refund Policy
Refunds will be made according to the original payment method and the processing time is [fill in time] working days.
The refund amount does not include shipping, taxes or additional service fees (such as expedited processing fees) that may have been paid.
If the item is damaged or lost during transportation, the refund may be adjusted.
- Disclaimer
The following circumstances may affect your return or refund request:
Damage caused by improper use, installation or storage by the customer.
The returned product does not meet the above return conditions.
Unauthorized repair, disassembly or modification.
The return or refund request does not comply with the provisions of applicable laws and regulations.
- Dispute Resolution
This Return and Cancellation Policy is governed by [Applicable Law], which will be determined by the laws of the buyer's region.
In the event of a dispute, the parties shall first resolve it through friendly negotiation
If the negotiation fails, the dispute shall be submitted to [designated arbitration institution or court] for arbitration. For Brazilian users, the dispute may be submitted to PROCON (Consumer Protection Agency).
- Policy Changes
We reserve the right to modify this policy at any time, and the updated Return and Cancellation Policy will be published on this website and will take effect immediately.