1. Scope of Application

This shipping policy applies to all B-end customers who place orders on this website, covering the order transportation in Southeast Asia and South America. We contact relevant logistics according to the customer's region and needs to ensure that the order is delivered on time and safely.

2. Transportation method

Our transportation method can be chosen by customers according to their needs

3. Order processing and delivery time

- Orders will be processed within 7 working days.

- The delivery time for customized or large-volume orders may be longer, and the specific time will be negotiated when the order is confirmed.

- Once the order is shipped, a logistics tracking number will be provided, and customers can check the transportation status in real time through the logistics website.

4. Transportation costs and taxes

- The transportation cost is calculated based on the order volume, weight, destination and selected logistics method, and the final cost will be displayed at the time of settlement.

- Tariffs and import taxes:

- Some countries in Southeast Asia and South America may impose tariffs on imported goods, and the specific tax rate is subject to local regulations.

- Tariffs are usually borne by the buyer. If there are special negotiations, they will be stated in the contract or order confirmation.

- It is recommended that buyers consult local customs before placing an order to understand the specific tax regulations.

5. Transportation restrictions

In order to comply with the regulations of various countries, the following situations may affect transportation:

-Battery products: Some countries have special requirements for the transportation of lithium battery products, which may require compliance with UN38.3 standards or the provision of MSDS (Material Safety Data Sheet).

-Restricted or embargoed areas: Some areas may not be delivered due to legal or security reasons. Please consult before placing an order.

-Force majeure factors: Natural disasters, wars, epidemics, customs inspections, etc. may cause delays. We will try our best to coordinate but will not assume additional responsibility.

6. Order tracking

Customers can track the order status in the following ways:

- After the order is shipped, we will provide a logistics tracking number, and customers can check the real-time logistics information on the official website of the logistics company.

- If the logistics status is abnormal or has not been updated for a long time, please contact the customer service team and we will assist in the investigation and handling.

7. Transport Damage and Loss

- Transport Damage:

- Please check the goods immediately after receiving them. If you find any damage, please contact us within [fill in the time] and provide photos or videos as evidence.

- Return, exchange or compensation plan will be decided according to the situation.

- Package Loss:

- If the package is lost during transportation, please contact us immediately and we will verify and handle it with the logistics company.

- The compensation plan will be negotiated according to the logistics insurance terms and the specific circumstances of the order.

8. Dispute Resolution

- This Transportation Policy is subject to [Applicable Laws, such as relevant laws in Southeast Asia or South America].

- If a dispute arises due to transportation issues, the parties shall first resolve it through friendly negotiation; if the negotiation fails, the dispute will be submitted to [designated arbitration institution or court] for arbitration.

9. Policy Changes

We reserve the right to adjust this Transportation Policy at any time, and any updates will be announced on this website and take effect immediately.