FREQUENTLY ASKED QUESTIONS
The product pictures we display are all taken from real objects to ensure that what you receive is consistent with the pictures. If you choose a customized style (such as LOGO, color, packaging, etc.), we will arrange production after confirming the sample to ensure that it fully meets your requirements.
We support the following customization services:
LOGO printing (silk screen printing, laser engraving)
Color customization (headphone body and button color)
Packaging design (support customized color box, manual, accessory bag)
Voice language (customizable in Chinese, English, Spanish, etc. according to market demand)
Please provide the specific customization content and quantity, and we will provide you with a customization plan and quotation within 24 hours.
We promise to provide after-sales guarantee for all products. If the product is damaged during transportation or has quality problems, we support return and exchange services. Please contact us within 7 days of receiving the product and submit relevant proof (such as pictures/videos). We will process the reissue or refund for you as soon as possible after confirmation.
We will update the status of out-of-stock products in a timely manner and prioritize replenishment production according to customer needs. If you have long-term purchasing plans or are looking for a stable supplier, please contact our sales staff and we can provide you with production scheduling and inventory reservation services.
We currently support shipping to the following regions: North America, Europe, Southeast Asia, South America, the Middle East and other major countries. If you are not sure whether your area is accessible, please contact customer service to send your address, and we will confirm and provide the most suitable transportation plan for you.